Returns and Exchanges Policy
Last Updated: 09/03/2025
This policy outlines the terms and conditions for returns and exchanges of products purchased through our online store.
1. General Return Policy
All sales of our products are final. We cannot accept returns, provide refunds, or offer exchanges unless the item is defective, flawed, or there was an error with your order.
2. Conditions for Return or Exchange
We will consider returns or exchanges only under the following conditions:
- Defective or Flawed Product: If you receive a product that is demonstrably flawed, you may be eligible for an exchange or a refund. We ask that you retain the original item for our inspection and quality assurance purposes.
- Damaged during Shipment: If your product arrives damaged or broken due to shipping, we will offer a replacement or a full refund, including shipping costs. We require photographic evidence of the damage to the product and the packaging.
- Order Error: If you received an incorrect product due to our error, we will arrange for the correct item to be shipped to you and will cover all associated shipping costs for the exchange.
Returns will not be accepted for products that were:
- Ordered in error by the customer.
- Damaged due to adverse weather conditions during shipment.
- Lost or stolen after a successful delivery.
- Simply unwanted or a change of mind.
3. How to Initiate a Return or Exchange
If you believe your order qualifies for a return or exchange based on the conditions above, you must contact us within 7 days of receiving your order.
- Email Us: Send an email to thehorseradishking@gmail.com
- Provide Details: In your email, include your order number, a description of the issue, and, if applicable, clear photos of the damaged product or packaging.
- Await Instructions: A member of our team will review your request and provide you with specific instructions on how to proceed. Please do not ship the product back to us without prior authorization, as it may not be accepted.
4. Refunds and Replacements Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of business days.
Replacements: If you are approved for a replacement, we will ship a new product to you at no additional cost.
5. Legal Disclaimer
This policy is subject to change at any time to ensure compliance with all federal, state, and local laws. By purchasing from our website, smugglerseagleriver.com, you agree to this returns and exchanges policy.
Smuggler’s Lounge
123 S Railroad St.
Eagle River, WI 54521
Phone: (715) 479-3456
Email: thehorseradishking@gmail.com