Policies
We’re glad you’re here! Please take a moment to read our Policies, which govern your use of our site, shipping, returns & exchanges and terms.
Cookie Policy
Last Updated: 09/03/2025
This Cookie Policy explains how Smuggler’s Lounge (“we,” “us,” or “our”) uses cookies and similar tracking technologies when you visit our website, https://smugglerseagleriver.com/ (the “Website”).
1. What are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies can be “persistent” or “session” cookies:
- Persistent cookies remain on your device for a set period of time or until you delete them.
- Session cookies are temporary and are deleted when you close your browser.
- Cookies can also be “first-party” or “third-party” cookies:
- First-party cookies are set by the website you are visiting.
- Third-party cookies are set by a domain other than the website you are visiting.
2. How We Use Cookies
We use cookies for various purposes, including:
Essential Cookies: These cookies are necessary for the basic functionality of our Website and enable you to navigate our site and use its features, such as accessing secure areas. Without these cookies, services you have asked for, like shopping carts or account login, cannot be provided.
Performance/Analytics Cookies: We use these cookies to collect information about how visitors use our Website, such as which pages are visited most often, and if they get error messages from web pages. This helps us to improve the way our Website works. We specifically use Google Analytics, a web analytics service provided by Google, Inc. (“Google”).
Google Analytics uses cookies to collect information about your use of our Website, including your IP address, browser type, operating system, referring URLs, and the pages you visit.
This information is transmitted to and stored by Google on servers in the United States. We use this information to understand website traffic and user behavior to optimize our Website and improve user experience.
You can learn more about how Google uses your data through Google Analytics here: https://policies.google.com/technologies/partner-sites.
You can also opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout.
Functionality Cookies: These cookies allow our Website to remember choices you make (such as your language preference or region) and provide enhanced, more personal features. They may also be used to provide services you have asked for, such as watching a video or commenting on a blog.
Marketing/Advertising Cookies: These cookies are used to track visitors across websites. The intention is to display advertisements that are relevant and engaging for the individual user and thereby more valuable to publishers and third-party advertisers. We currently do not use marketing or advertising cookies. If we do in the future, we will update this policy accordingly.
3. Your Cookie Choices
You have the right to control and manage your cookie preferences.
Browser Settings: Most web browsers allow you to control cookies through their settings. You can typically block or delete cookies, or set your browser to notify you when a cookie is being set. The ability to manage cookies can usually be found in the “options,” “settings,” “preferences,” or “tools” menu of your browser. For specific instructions on how to manage cookies, please refer to your browser’s help pages:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfari11471/mac
Opt-Out Links: As mentioned above, you can opt-out of Google Analytics using the browser add-on provided by Google.
Cookie Consent Banner: We may use a cookie consent banner on our Website that allows you to manage your preferences and opt in or out of certain non-essential cookies. You can update your preferences at any time by revisiting the consent settings.
4. Third-Party Cookies
In addition to Google Analytics, which sets third-party cookies, our website uses services like WooCommerce, Stripe, and PayPal to facilitate e-commerce operations. These third parties may set their own cookies for purposes such as maintaining your shopping cart, processing secure payments, and fraud prevention. We do not control these third-party cookies, and we encourage you to review the cookie and privacy policies of these third parties. We may also embed content from other third-party websites (e.g., social media feeds), which may set their own cookies.
5. Updates to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our use of cookies or relevant regulations. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically for any updates.
6. Contact Us
If you have any questions about our use of cookies, please contact us at:
Smuggler’s Lounge
123 S Railroad St.
Eagle River, WI 54521
Email: thehorseradishking@gmail.com
Phone: (715) 479-3456
Privacy Policy
Last Updated: 09/03/2025
This Cookie Policy explains how Smuggler’s Lounge (“we,” “us,” or “our”) uses cookies and similar tracking technologies when you visit our website, https://smugglerseagleriver.com/ (the “Website”).
1. What are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies can be “persistent” or “session” cookies:
- Persistent cookies remain on your device for a set period of time or until you delete them.
- Session cookies are temporary and are deleted when you close your browser.
- Cookies can also be “first-party” or “third-party” cookies:
- First-party cookies are set by the website you are visiting.
- Third-party cookies are set by a domain other than the website you are visiting.
2. How We Use Cookies
We use cookies for various purposes, including:
Essential Cookies: These cookies are necessary for the basic functionality of our Website and enable you to navigate our site and use its features, such as accessing secure areas. Without these cookies, services you have asked for, like shopping carts or account login, cannot be provided.
Performance/Analytics Cookies: We use these cookies to collect information about how visitors use our Website, such as which pages are visited most often, and if they get error messages from web pages. This helps us to improve the way our Website works. We specifically use Google Analytics, a web analytics service provided by Google, Inc. (“Google”).
Google Analytics uses cookies to collect information about your use of our Website, including your IP address, browser type, operating system, referring URLs, and the pages you visit.
This information is transmitted to and stored by Google on servers in the United States. We use this information to understand website traffic and user behavior to optimize our Website and improve user experience.
You can learn more about how Google uses your data through Google Analytics here: https://policies.google.com/technologies/partner-sites.
You can also opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout.
Functionality Cookies: These cookies allow our Website to remember choices you make (such as your language preference or region) and provide enhanced, more personal features. They may also be used to provide services you have asked for, such as watching a video or commenting on a blog.
Marketing/Advertising Cookies: These cookies are used to track visitors across websites. The intention is to display advertisements that are relevant and engaging for the individual user and thereby more valuable to publishers and third-party advertisers. We currently do not use marketing or advertising cookies. If we do in the future, we will update this policy accordingly.
3. Your Cookie Choices
You have the right to control and manage your cookie preferences.
Browser Settings: Most web browsers allow you to control cookies through their settings. You can typically block or delete cookies, or set your browser to notify you when a cookie is being set. The ability to manage cookies can usually be found in the “options,” “settings,” “preferences,” or “tools” menu of your browser. For specific instructions on how to manage cookies, please refer to your browser’s help pages:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfari11471/mac
Opt-Out Links: As mentioned above, you can opt-out of Google Analytics using the browser add-on provided by Google.
Cookie Consent Banner: We may use a cookie consent banner on our Website that allows you to manage your preferences and opt in or out of certain non-essential cookies. You can update your preferences at any time by revisiting the consent settings.
4. Third-Party Cookies
In addition to Google Analytics, which sets third-party cookies, our website uses services like WooCommerce, Stripe, and PayPal to facilitate e-commerce operations. These third parties may set their own cookies for purposes such as maintaining your shopping cart, processing secure payments, and fraud prevention. We do not control these third-party cookies, and we encourage you to review the cookie and privacy policies of these third parties. We may also embed content from other third-party websites (e.g., social media feeds), which may set their own cookies.
5. Updates to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our use of cookies or relevant regulations. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically for any updates.
6. Contact Us
If you have any questions about our use of cookies, please contact us at:
Smuggler’s Lounge
123 S Railroad St.
Eagle River, WI 54521
Email: thehorseradishking@gmail.com
Phone: (715) 479-3456
Returns and Exchanges Policy
Last Updated: 09/03/2025
This policy outlines the terms and conditions for returns and exchanges of products purchased through our online store.
1. General Return Policy
All sales of our products are final. We cannot accept returns, provide refunds, or offer exchanges unless the item is defective, flawed, or there was an error with your order.
2. Conditions for Return or Exchange
We will consider returns or exchanges only under the following conditions:
- Defective or Flawed Product: If you receive a product that is demonstrably flawed, you may be eligible for an exchange or a refund. We ask that you retain the original item for our inspection and quality assurance purposes.
- Damaged during Shipment: If your product arrives damaged or broken due to shipping, we will offer a replacement or a full refund, including shipping costs. We require photographic evidence of the damage to the product and the packaging.
- Order Error: If you received an incorrect product due to our error, we will arrange for the correct item to be shipped to you and will cover all associated shipping costs for the exchange.
Returns will not be accepted for products that were:
- Ordered in error by the customer.
- Damaged due to adverse weather conditions during shipment.
- Lost or stolen after a successful delivery.
- Simply unwanted or a change of mind.
3. How to Initiate a Return or Exchange
If you believe your order qualifies for a return or exchange based on the conditions above, you must contact us within 7 days of receiving your order.
- Email Us: Send an email to thehorseradishking@gmail.com
- Provide Details: In your email, include your order number, a description of the issue, and, if applicable, clear photos of the damaged product or packaging.
- Await Instructions: A member of our team will review your request and provide you with specific instructions on how to proceed. Please do not ship the product back to us without prior authorization, as it may not be accepted.
4. Refunds and Replacements Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of business days.
Replacements: If you are approved for a replacement, we will ship a new product to you at no additional cost.
5. Legal Disclaimer
This policy is subject to change at any time to ensure compliance with all federal, state, and local laws. By purchasing from our website, smugglerseagleriver.com, you agree to this returns and exchanges policy.
Smuggler’s Lounge
123 S Railroad St.
Eagle River, WI 54521
Phone: (715) 479-3456
Email: thehorseradishking@gmail.com
Shipping Policy
Effective Date: 09/24/2025
Thank you for shopping at Smuggler’s Lounge!
We are committed to getting your order to you quickly and securely. This policy outlines the shipping options we offer and how we process your orders.
Shipping Provider
We use ShipStation as our trusted shipping partner to ensure efficient and reliable delivery of your order. ShipStation integrates with various carriers to provide you with a variety of shipping options at checkout.
Order Processing
Orders are typically processed within 1-2 business days from the time you place your order. You will receive a confirmation email with tracking information once your order ships.
Shipping Rates
Shipping rates are calculated at checkout based on the weight and dimensions of your order, as well as your chosen shipping method and destination. We offer a variety of shipping options to meet your needs and budget. You will see the available shipping rates before you complete your purchase.
Free Shipping
We may offer free shipping promotions from time to time. These promotions will be clearly advertised on our website and during checkout.
Delivery Times
Delivery times will vary depending on your chosen shipping method and your location. Estimated delivery times will be displayed at checkout.
International Shipping
We currently do not offer international shipping. However, we are exploring this option and may offer it in the future.
Tracking Your Order
You will receive a confirmation email with a tracking number once your order ships. You can use this tracking number to track the progress of your delivery on the carrier’s website.
Returns and Exchanges
For information on our return and exchange policy, please visit our Returns & Exchanges page.
Changes to Our Shipping Policy
We reserve the right to modify this Shipping Policy at any time. We will post any changes on our website.
Contact Us
If you have any questions about our Shipping Policy, please contact us at:
Smuggler’s Lounge
123 S Railroad St.
Eagle River, WI 54521
Phone: (715) 479-3456
Email: thehorseradishking@gmail.com
Terms and Conditions
Last Updated: 09/24/2025
Welcome to the Smuggler’s Lounge website, located at https://smugglerseagleriver.com/ (the “Website”). By accessing or using our Website, you agree to be bound by these Terms and Conditions (“Terms”).
1. Acceptance of Terms
By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, please do not use our Website.
2. Services and Products Offered
Smuggler’s Lounge provides a variety of products. Specific details regarding our products, including pricing, availability, and eligibility for purchase, are outlined on our Website.
3. User Conduct
You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Website. Prohibited conduct includes, but is not limited to:
- Transmitting any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
- Interfering with or disrupting the operation of the Website or the servers used to make it available.
- Attempting to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website.
- Using any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.
4. Intellectual Property
All content included on this Website, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Smuggler’s Lounge or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:
- Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
- You may store files that are automatically cached by your Web browser for display enhancement purposes.
- You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
5. Links to Third-Party Websites
Our Website may contain links to third-party websites that are not owned or controlled by Smuggler’s Lounge. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that Smuggler’s Lounge shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any third-party websites.
6. Disclaimer of Warranties
THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
SMUGGLER’S LOUNGE DOES NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVERS THAT MAKE THE WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
7. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SMUGGLER’S LOUNGE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE WEBSITE OR OUR SERVICES.
IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF SMUGGLER’S LOUNGE TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE WEBSITE EXCEED THE AMOUNT PAID BY YOU, IF ANY, TO SMUGGLER’S LOUNGE FOR THE USE OF THE WEBSITE OR SERVICES IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
8. Indemnification
You agree to indemnify, defend, and hold harmless Smuggler’s Lounge, its affiliates, officers, directors, employees, agents, suppliers, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Website.
9. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of Wisconsin, without regard to its conflict of law provisions. You agree that any legal suit, action, or proceeding arising out of or relating to these Terms or the Website shall be instituted exclusively in the federal or state courts located in Wisconsin, and you irrevocably submit to the jurisdiction of such courts.
10. Changes to These Terms
Smuggler’s Lounge reserves the right to modify or revise these Terms at any time without prior notice. Any changes will be effective immediately upon posting the revised Terms on the Website. Your continued use of the Website following the posting of any changes constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically for updates.
11. E-commerce and Payment Terms
Payment Processing:
We use third-party payment gateways, including Stripe and PayPal, to process payments. By making a purchase, you agree to the terms and conditions of these payment providers. We are not responsible for any issues or damages that may arise from their use.
Order Acceptance: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason.
Shipping and Delivery: Shipping and delivery are subject to the policies outlined on our Website’s Shipping Policy page. We are not responsible for delays caused by shipping carriers or events beyond our control.
Returns and Refunds: Returns and refunds for products purchased are governed by our Return Policy, which is available on the Website.
12. User Account Security
If you create an account on our Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, or remove or edit content in our sole discretion.
13. Privacy and Data Collection
We collect, use, and share your personal information in accordance with our Privacy Policy. This includes data collected through tools like Google Analytics for website performance monitoring and with third-party partners like Stripe and PayPal to process transactions. By using this Website, you consent to our data practices as described in the Privacy Policy.
14. Termination
Smuggler’s Lounge reserves the right, in its sole discretion, to terminate your access to the Website, without prior notice or liability, for any reason, including without limitation your breach of these Terms.
15. Entire Agreement
These Terms, together with our Privacy Policy and any other policies or agreements posted on the Website, constitute the entire agreement between you and Smuggler’s Lounge regarding your use of the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.
16. Contact Us
If you have any questions about these Terms, please contact us at:
Smuggler’s Lounge
123 S Railroad St.
Eagle River, WI 54521
Email: thehorseradishking@gmail.com
Phone: (715) 479-3456